Due to the nature of wine & beer products, and state laws governing them, no refunds can be issued. We can, however, replace a corked bottle with a “like & kind” bottle. If you suspect your bottle is corked, please read the guidelines below. Do not drink the entire bottle as we cannot replace empty bottles. Replace the cork in the bottle and return to Enoteca for a replacement. Enoteca Staff strives to recommend wine & beer products that fit your needs, but as with any food product, taste is personal and an exchange cannot be made on the basis of taste. Wine & beer are also agricultural products, and as with any such product, variation from bottle to bottle or vintage to vintage cannot be the basis of an exchange. How do I know if my bottle of wine suffers from cork taint? The only returnable and exchangeable bottles are those which are bad by way of cork taint. Here are some guidelines for determining if this is the case with your bottle. All decisions for returns and exchanges are the sole discretion of Enoteca Staff. The chief cause of cork taint is the presence of 2,4,6-trichloroanisole (TCA) in the wine. Corked wine containing TCA has a characteristic odor, variously described as resembling a moldy newspaper, wet dog, or damp basement. In almost all cases of corked wine the wine’s native aromas are reduced significantly, and a very tainted wine is completely undrinkable (though harmless). Typical Wine Faults

Fault Description		How to Detect
Cork taint		Dull or moldy odor
Oxidation		Advanced coloring, dull aroma, sherry-like
Volatile acidity		Vinegar, glue, nail polish remover
Sulfur dioxide		Burnt match odor
Hydrogen sulfide		Rotten egg odor
Mercaptan		Cauliflower, garlic, onion or rubber odor
Acrolein		Acrid, butter taste
Metal/Protein haze		Hazy appearance
Clorophenol		Antiseptic, medicinal, disinfectant, paint, phenolic, plastic odor
Cardboard odor		Cardboard odor
Unripe grapes		Excessive vegetal aroma and taste, astringent
Rotten grapes		Advanced coloring, musty odor